The Customer Online portal provides authorised customer access to the Coal and Bulk order management portals. From the respective portals, customers can place and update orders, view train performance and usage reports and billing information.
The Network page of Customer Online allows customers to access Network information, performance reports, system closure information and key safety advice. It also provides access to contracts, billing information, and online forms.
Intermodal Solutions customers can create and manage orders, create enquiries, view invoices, statements and rate cards, and access proof of delivery (POD) documents.